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PrivacyPrivacy policy: how we handle your details What we collect and why
This policy explains what happens to the details you give when you call, email or browse this website. Last updated October 31, 2026.
now
In short
No forms, no accounts and no advertising on this website. Call details are used to route your job.
What we collect
On a phone call. The dispatcher takes your name or a way to reach you, the address of the job and a description of the problem. We use these details to route your call to a plumber and to follow up on the job.
When you email. If you write to [email protected], we receive your email address and whatever you put in the message. We use it to reply.
When you browse. This website has no contact forms, no sign-in and no payment pages. Our hosting provider may keep standard server logs, such as the pages requested, the date and time, and your IP address, to keep the site running and secure.
Who sees your details
The plumber who takes your job needs your address, a phone number and the problem description, so we pass those on. Plumbers who receive them are independent businesses and handle the information for their own work.
We do not sell your details. We may share information when the law requires it.
Cookies, maps and links to other sites
The pages on this site load their fonts from our own server, and the site does not set advertising cookies. Several pages show an embedded Google Map. When a map loads, Google receives information such as your IP address and may set its own cookies, under Google's policies. The phone and email links open your phone or mail app and leave this site.
Pages on this site that name a government office or utility link out to that organization. We do not control those websites.
Your choices and questions
You can ask us what details we hold about your job, ask us to correct them, or ask us to delete them, subject to what we must keep by law. Email [email protected] with the address and date of the job, or call the dispatch line.
This website is meant for adults arranging plumbing work for a property. It is not directed at children.
We may update this policy. The date at the top of the page shows when it last changed.